Effective Date: July 7, 2026
If you need to change or cancel an order with Equipment Corral LLC, this policy explains when cancellation may be available, how to submit your request, and how we handle refunds following approval.
We aim to prepare and dispatch orders promptly while keeping the cancellation process fair and clear for every customer.
Placing an order on our website means you acknowledge and accept this Order Cancellation Policy.
1. Cancelling before processing starts
You can request cancellation before your order enters processing. When the request arrives before preparation begins, we will make every reasonable effort to cancel without additional charges. Once approved, payments already received are refunded to the original payment method under our Refund & Returns Policy.
2. Requests after processing has begun
Processing may involve reserving stock, preparing paperwork, and booking transport. Cancellation may therefore no longer be possible. If we approve cancellation at this stage, additional charges or deductions may apply.
3. Products already on their way
We generally cannot cancel an order after dispatch. If you no longer want it, you may request a return under our Refund & Returns Policy. Approved returns remain subject to the published eligibility conditions and applicable fees.
4. Customized and special orders
Custom-built, modified, personalized, and special-order products generally cannot be cancelled after manufacture, customization, or supplier ordering begins. They are prepared specifically for the customer and do not qualify for standard cancellation.
5. Submitting your request
Contact customer support as soon as possible and include:
- Your full name.
- Your order number.
- The email address used to order.
- Your telephone number.
- The reason you want to cancel.
Providing all these details helps us handle the request efficiently.
6. How requests are assessed
We assess each request separately. Our team checks:
- Whether processing has started.
- Whether dispatch has occurred.
- Whether the item qualifies for cancellation.
- Whether fees or deductions apply.
We will inform you of the result as soon as reasonably possible.
7. Refunds after approval
If cancellation is approved before shipment, eligible funds go back to the original payment method. Refunds are generally processed within 7 business days of approval. Your financial institution may need additional time before the credit appears.
8. Possible deductions
Where applicable law allows, Equipment Corral LLC may deduct reasonable preparation costs already incurred if cancellation occurs after processing begins but before dispatch. Products returned after shipment are also subject to the Refund & Returns Policy, including its applicable 15% restocking fee on eligible returns.
9. Changing order details
Tell us immediately after ordering if your delivery address, contact details, or other order information needs correcting. We will make every reasonable effort to help, but cannot guarantee changes once processing or shipment has begun.
10. When we may cancel an order
Equipment Corral LLC may cancel for legitimate business reasons, including but not limited to:
- An item becoming unavailable.
- An error in a price or listing.
- Payment authorization being unsuccessful.
- Suspected fraud.
- Incorrect customer details.
- Restrictions on shipping.
- Events beyond our reasonable control.
If we cancel after receiving payment, we will issue a full refund to your original payment method.
11. Verification and fraud checks
Some orders may be delayed while we verify payment or confirm identity to protect customers and our business. We may cancel without advance notice if we suspect fraud, unauthorized payment activity, or a breach of our Terms & Conditions.
12. What customers need to do
Customers are responsible for:
- Checking every order detail before payment.
- Supplying accurate billing and delivery information.
- Contacting us immediately when cancellation or changes are needed.
- Checking order-confirmation emails for important updates.
Contacting us promptly improves the likelihood that we can accommodate a request.
13. Policy revisions
Equipment Corral LLC may change this Order Cancellation Policy at any time without prior notice. Revisions take effect when published and apply to future orders, unless applicable law requires otherwise.
14. Contact Us
If you have any questions regarding this Order Cancellation Policy or would like to request an order cancellation, please contact our customer support team during normal business hours.
Equipment Corral LLC
Address:
1906 Airport Ct
Great Falls, MT 59404
Phone: +1 608 359 0549
Email: sales@equipmentcorralllc.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM
Our customer service team is committed to providing prompt, professional assistance and will make every reasonable effort to help resolve your request quickly and fairly.